♡ One woman business
✦ Handmade with love in Antwerp by Sarah Ouaamari
♡ Free Shipping in Belgium on orders over €75,00
Welcome to Sarahmari.com. This page contains the terms and conditions, shipping information, return policy, and business information applicable to all purchases made through this website. By placing an order, the customer confirms that they have read and accepted this information, to the extent permitted by law.
Sarahmari.com is a Belgian webshop and creative brand offering products such as creative items, handmade products, personalised items, and selected standard products.
The website provides information about products, prices, shipping, returns, and contact options so that customers are clearly informed before purchase.
For questions about products, orders, returns, or complaints, customers can contact Sarahmari.com using the contact details listed on the website.
Sarahmari.com sells both ordinary standard products and personalised, handmade, and/or made-to-order products.
Where relevant, the product page clearly states when a product is personalised or specially made to order.
Minor colour, placement, or finishing differences that are inherent to handmade work, personalisation, or screen display may occur and do not automatically constitute a defect.
All prices are shown in euros.
Before completing the order, the customer can review the shopping basket, adjust quantities, remove items, and check the total price, including any applicable shipping costs.
By confirming the order, the customer enters into a payment obligation.
Sarahmari.com aims to process and ship ordinary products within 48 hours or at the latest within 2 working days.
Personalised products are generally processed and shipped within 5 working days.
These timeframes are indicative and may exceptionally vary during busy periods, force majeure, supplier or carrier delays, technical issues, or unforeseen circumstances.
If an order is significantly delayed, the customer will be informed as soon as reasonably possible.
Shipping costs are clearly communicated before the order is completed.
Sarahmari.com ships orders to the regions or countries stated on the website or during checkout.
If any delivery restrictions apply or a particular shipping method is temporarily unavailable, this will be clearly indicated before the order is placed.
The customer is responsible for entering the correct delivery address. Any extra costs resulting from incorrectly entered address details may be charged to the customer, to the extent permitted by law.
For non-personalised standard products purchased online, the consumer generally has a legal right of withdrawal of 14 calendar days from the day after delivery.
Within this period, the customer may inform Sarahmari.com that they wish to withdraw from the purchase, without having to give a reason.
After this notification, the product must be returned within 14 days.
For a standard product to be eligible for return, it must be in a condition that goes no further than what is reasonably necessary to determine the nature, characteristics, and functioning of the product.
Sarahmari.com reserves the right to charge for any reduction in value if the product has been used beyond what is necessary to inspect it, insofar as the law allows.
For personalised products and goods made according to the customer’s specifications, the legal right of withdrawal does not apply where permitted by law.
This means that products specially made to order or personalised with a name, text, photo, logo, colour choice, or other customer-specific customisation generally cannot be returned simply because the customer changed their mind.
This includes, among others, personalised mugs, textiles, printed products, handmade creations, and other made-to-order items.
Whether a product is personalised or not, the customer always retains their legal rights if a product is defective, arrives damaged, was delivered incorrectly, or does not match the order.
In such cases, the customer is asked to report the issue as soon as possible, preferably with clear photos of the product and, where relevant, the packaging.
Sarahmari.com always aims to find a suitable and reasonable solution in consultation with the customer, while respecting the applicable consumer protection laws.
Depending on the situation, this may include repair, replacement, price reduction, refund, or another appropriate solution.
To request a return or submit a complaint, the customer should contact Sarahmari.com using the contact details listed on the website.
Please include the following whenever possible:
Returns sent back without prior contact and without confirmation may be refused.
Sarahmari.com aims to handle return and complaint requests within 24 to 72 hours on working days.
Within this period, the customer will generally receive an initial response, further instructions, or a request for additional information.
The final handling time may vary depending on the nature of the case, the need for inspection, the availability of replacement items, and transport times.
If a refund is due, it will be made using the same payment method used for the original order, unless otherwise agreed or unless another refund method is legally permitted.
Refunds are issued within the legally applicable time limit once it has been established that the conditions for a refund have been met.
For standard products that are validly withdrawn from, the legal refund rules apply.
Sarahmari.com values clear communication and customer-friendly solutions.
If customers have questions about an order, delivery, product, return, or complaint, they can contact the company using the contact details provided on the website.
Sarahmari.com aims to resolve issues in a constructive and collaborative way.
Personal data is processed in accordance with the privacy policy available on the website.
The website provides clear information about products, prices, shipping costs, delivery, returns, and contact options so that customers can make informed decisions before purchasing.
This page should be read together with the privacy policy and any additional information displayed during the ordering process.
Purchases made through Sarahmari.com are governed by Belgian law, without prejudice to any mandatory consumer rights arising from applicable EU law.
If any provision of this text is found to be invalid or unenforceable in whole or in part, the remaining provisions will continue to apply to the fullest extent possible.
